The general Shangri-La Boutique service terms and conditions (“General Terms”) apply to all promotional offers below, with the additional promotional terms and conditions below (“Promotional Terms”) (together, the “Terms & Conditions”), as updated from time to time by us in our discretion. For full General Terms, please visit https://boutique.shangri-la.com/terms.php.
Customers are advised to read and understand the Terms and Conditions before participating in any of our campaigns and / or promotions.
The Promotions Terms & Conditions is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of the Terms & Conditions, the English version shall prevail.
For enquiries or assistance, please contact Shangri-La Boutique Customer Service
B. Shangri-La Boutique Redemption Competition
Competition: Shangri-La Circle (“SLC”) members may compete to be one of the top 450 SLC points redeemers on Shangri-La Boutique ("SL Boutique") to win a prize Promotion Period:00:00 (Hong Kong time) 1 Aug 2023 until 23:59 (Hong Kong time) 31 October 2023 Eligibility: SLC Members who spend SLC points on Shangri-La Boutique Results Announcement:On or before 30 November 2023 How to enjoy the promotion:
Participation and General Mechanics
The competition is organized by Infinite Rainbow Limited (“Company”).
By taking part in this competition, participants confirm that they agree and accept all the terms and conditions of the activity. If there is a violation of these terms, the Company has the right to cancel a participant’s participation or disqualify him or her from winning any prizes and reserves the right to pursue legal action for any breach of these terms or behavior that disrupts this activity.
To maintain fairness, employees of all Shangri-La companies and their family members shall not be allowed to participate.
This competition counts all SLC points redeemed for valid orders from the same SLC account on SL Boutique from any market during the promotion period, whether the points are used partially or solely as a payment method. A valid order is an order that has been successfully paid for and has not been refunded or returned before the announcement of the results. The Company may consider a refunded or returned order if it is for service recovery reasons and has been approved by the Company.
The competition is valid for purchases made at all SL Boutique locations, including Hong Kong, Singapore, Kuala Lumpur, and Taipei.
During the competition period, SLC members from around the world can redeem retail products or event tickets on SL Boutique from any market using SLC points. At the end of the competition, prizes will be awarded to the top 450 SLC accounts with the highest number of SLC points redeemed, regardless of the account owner's country or location of residency.
Prizes
The top 450 SLC accounts with the highest number of SLC points redeemed will be awarded prizes as follows:
1st place: one Apple iPad Air Wi-Fi 256 GB
2nd place: one Samsonite MINTER Spinner 69cm/25inch
3rd place: one Nintendo Switch Console
4th place: one Air Pods Pro
5th place: one Polaroid Now+ i-Type Instant Camera
6th-50th: one US$ 30 equivalent SL Boutique cash voucher per winner*
51st-450th: one US$ 15 equivalent SL Boutique cash voucher per winner *
*Cash voucher has a minimum spending requirement. Please refer to the voucher for more information.
If a customer is required to amend, exchange, return, or refund an order that has been paid for partially or solely with points by the end of the competition, they will not be eligible to participate in this competition unless it is for service recovery reasons and has been approved by the Company.
The Company makes no representations, warranties or undertakings whatsoever as to any implied terms or conditions with respect to this activity and any of the prizes.
To the greatest extent possible under applicable law, the Company shall not be liable for any damages, loss or inconvenience for any matter arising out of or in connection with this activity and the prizes, and each participant agrees to indemnify and hold the Company harmless from and against any and all claims, damage, losses, costs or expenses suffered or incurred by the Company in relation to the activity or the prizes.
Arrangement of 1st-5th prizes:
The Company will contact the winning SLC members via their SLC registered email at the end of the competition on or before 30 November 2023.
SLC members who win 1st to 5th place in the competition will be asked to provide a shipping address for delivery purposes and the Company will arrange a registered delivery to that address with no charge on delivery fee.
Post office mailbox addresses will not be accepted. If a winner is unable or fails to provide a shipping address within 14 days from the date the first email is sent by the Company, they will be considered to have forfeited the prize.
The Company will provide a tracking number to the winner once the parcel is sent out. Participants agree that the Company has fulfilled all responsibilities in the competition at that point in time, regardless of whether the shipment is fulfilled or not due to foreseen or unforeseen circumstances.
Once a prize has been awarded to an eligible SLC member, any orders paid for partially or solely with points cannot be refunded or returned.
All prizes are non-returnable, non-refundable, and non-exchangeable and cannot be exchanged for cash.
Arrangement of 6th-450th prizes:
The voucher is applicable to any items on Shangri-La Boutique, including Retail and Hot Food, except Event section.
This voucher value and the start of validity date are stated in the email sent to its recipient. Regardless of the start date, all vouchers will expire on 31st Mar 2024; inclusive of 31st Mar 2024.
This voucher can only be redeemed for any single transaction that meets the required minimum spend after deducting Shangri-La Circle points on Shangri-La Boutique in the region/country stated only.
Any unredeemed voucher after the redemption period is invalid and cannot be renewed.
The promo code must be applied during check out.
Should there be any excess amount after the deduction of voucher, customer may either pay with SLC Points, or credit card.
Only the amount paid with cash or with credit card are entitled to SLC points.
This voucher can be redeemed once only; it cannot be reproduced, copied, or sold.
This voucher cannot be used in conjunction with any other discount, promotion, privilege, or voucher.
This voucher is non-replaceable, non-refundable, and not exchangeable for cash in part or whole.
Cash voucher has a minimum spending requirement as below.
Region
Prize
Voucher Type (USD)
Voucher Value in Local Currency
Minimum Spend in Local Currency
Hong Kong
6th-50th
30
240
1600
51st-450th
15
120
800
Singapore
6th-50th
30
40
300
51st-450th
15
20
150
Kuala Lumpur
6th-50th
30
140
950
51st-450th
15
70
500
Taipei
6th-50th
30
920
6500
51st-450th
15
460
3000
Other terms and conditions
The Company reserves the right to terminate or modify the competition, mechanics of the competition, or these terms and conditions at any time without notice.
The Company's decisions on all matters related to the activity will be final and binding. No correspondence will be entertained.
SL Boutique's general terms and conditions shall apply to this activity and shall be incorporated by reference into these terms and conditions. Please visit https://boutique.shangri-la.com/terms.php for more information.
In the event of any discrepancy between the English and Chinese language versions of these terms and conditions, the English language version shall prevail.
These terms and conditions shall be construed and governed in accordance with the laws of Hong Kong SAR.
C. Shangri-La Circle Food & Beverage Bonus Points Promotion
Terms and Conditions:
General Terms
The “Shangri-La Circle Food & Beverage (“F&B”) Bonus Points” Promotion (“Promotion”) is organized by Shangri-La International Hotel Management Limited (“Shangri-La”).
The Promotion period is from 1st November 2023 00:00 (GMT+8) to 1st January 2024 23:39 (GMT+8), both dates inclusive (“Promotion Period”), unless otherwise communicated on the Shangri-La Boutique platform (“SL Boutique”) or through any channel or by some other method selected at Shangri-La’s discretion. The Promotion is only applicable to events occurring within the Promotion Period with the purchase made within the same period.
The Promotion offers customers 2 times Circle Points (“2X SLC Points”) during the stipulated period with terms and conditions applied. It is applicable only to purchases made at the following SL Boutique regions and sections:
Hong Kong: Events (Excluding these events organized by Island Shangri-La: “Iconic Domaine Leroy Wine Dinner”, “Restaurant Petrus - Iconic Petrus Wine Dinner”, and “Screaming Eagle Wine Dinner”)
The Promotion is applicable to the part of the payment of a SL Boutique order that is paid with payment methods other than Shangri-La Circle points (“SLC Points”). If an order is paid completely with points, it will not be eligible for the Promotion. If an order is paid partially with other payment methods and partially with SLC Points, only the part that is paid with other payment methods shall enjoy the Promotion.
To be eligible for this Promotion, participants must be a Shangri-La Circle member and sign into SL Boutique before payment.
Points Earning
2X SLC Points is equivalent to “1X SLC Base Point” plus 1X Promotion Bonus Point.
SLC Tier Bonus Points is still applicable but only to the Base Point and not the Bonus Points:
Gold members are not entitled to any Tier Bonus Points.
Jade members are entitled to extra 25% Tier Bonus Points.
Diamond members are entitled to extra 50% Tier Bonus Points.
Calculation of SLC Points earning per 1USD under this promotion is illustrated below:
Gold member: 1 Base Point + 1Bonus Points = 2 SLC Points in total
Jade member: 1 Base Point + 0.25 Tier Bonus Point + 1 Bonus Points = 2.25 SLC Points in total
Diamond member: 1 Base Point + 0.5 Tier Bonus Point + 1 Bonus Points = 2.5 SLC Points in total
SLC Points will be credited to member’s account within four weeks from the date and time the service is completed or supposed to end.
During Members Day 6X Points promotion, 6X Points promotion shall prevail and will not be stacked with this Promotion.
Other Terms
SLC Points and SLC Tier Bonus Points are non-transferable and cannot be exchanged for cash or other products.
Unless otherwise determined and stipulated by Shangri-La in any relevant terms and conditions, the Promotion cannot be used in conjunction with any other promotions, discounts, or special offers including but not limited to gift card, coupon code, other Bonus Point Campaign (for example Members Day 6X Point offer).
Shangri-La reserves the right to cancel, terminate, modify, or suspend the Promotion, mechanics of the Promotion, or these terms from time to time without notice.
Shangri-La’s decision on all matters relating to the Promotion will be final and binding. No correspondence will be entertained.
Any collection, use and disclosure of participants’ personal data will be strictly in accordance with Shangri-La’s Privacy Policy (available at https://boutique.shangri-la.com/privacy.php).
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Halloween Family Offer!
Purchase any Halloween Themed Buffet tickets and enjoy Halloween Children Game and Workshops at special price HKD$100* ! Get Ready for a hauntingly fun filled Halloween celebration with your kids!
You product quantity cannot be less than the total of quantity across all add-on recipients
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