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Shangri-La Boutique Promotions Terms & Conditions

Terms & Conditions

  1. The general Shangri-La Boutique service terms and conditions (“General Terms”) apply to all promotional offers below, with the additional promotional terms and conditions below (“Promotional Terms”) (together, the “Terms & Conditions”), as updated from time to time by us in our discretion. For full General Terms, please visit https://boutique.shangri-la.com/terms.php.
  2. Customers are advised to read and understand the Terms and Conditions before participating in any of our campaigns and / or promotions.
  3. The Promotions Terms & Conditions is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of the Terms & Conditions, the English version shall prevail.
  4. For enquiries or assistance, please contact Shangri-La Boutique Customer Service at +852 5372 8189.

A. 20% Off Member-Exclusive Promotion

Promotion: 20% off payments (excluding with Shangri-La Circle points) for any one order
Promotional period: From 28 April 2022 to 30 April 2023
Eligibility: Active Shangri-La Circle members
How to enjoy the promotion: Input the coupon code into the coupon code field when checking out

  1. Promotion is valid for all Shangri-La Circle members making a purchase on Shangri-La Boutique (URL : https://boutique.shangri-la.com)
  2. Customers must log-in into their Shangri-La Circle account on Shangri-La Boutique to enjoy this promotion.
  3. To enjoy the promotion, you must insert the coupon code on the checkout page .
  4. Any payment (or a portion of payment) made using Shangri-La Circle points do not qualify for this promotion.
  5. Each member can enjoy the promotion once only in each region. For example, a member can enjoy this promotion once in Hong Kong, once in Singapore, and also once in Malaysia (Kuala Lumpur).
  6. This promotion is valid for all products and vouchers, except for cash vouchers, dining tickets, wellness tickets and event tickets.
  7. This promotion may be subject to additional terms and conditions set out by the Retailers. Please check with the Retailers for details.
  8. This promotion cannot be used in conjunction with any other discount, promotions or coupon codes unless expressly provided otherwise.

B. Gift with Voucher on Chinese New Year Product

Promotion: Gift with Voucher (based on credit card payment of an order after deducting Shangri-La Circle Points)
Promotion Period:
  • HK, SG, TWTP : 4Jan2023 – 21Jan2023
  • MYKL : 9Jan2023 – 5Feb2023
Eligibility: any customer who shops on Shangri-La Boutique
How to enjoy the promotion: Meeting the spending threshold with Chinese New Year items to get a voucher with a minimum spending requirement
Region Threshold Currency Voucher Value Minimum Spend
Hong Kong (HK) 1200 HKD 200 500
1800 400 800
Taipei (TWTP) 3600 NTD 500 2000
4500 1500 3000
Kuala Lumpur (MYKL) 308 RM 58 280
388 138 380
Singapore (SG) 240 SGD 30 100
300 100 300

Terms and Conditions:

  1. Customers may only receive vouchers when their credit card payment (after deducting Shangri-La Circle Points) on selected Chinese New Year product on Shangri-La Boutique (boutique.shangri-la.com) meets the spending thresholds.
  2. The voucher is applicable to any items on Shangri-La Boutique (boutique.shangri-la.com), including Retail, Hot Food, and Event section.
  3. This voucher value and the start of validity date are stated in the email sent to its recipient. Regardless of the start date, all vouchers will expire on 31st May 2023; inclusive of 31st May 2023.
  4. Once voucher is issued, the respective order cannot be refunded.
  5. This voucher can only be redeemed for any single transaction that meets the required minimum spend after deducting Shangri-La Circle points on Shangri-La Boutique (boutique.shangri-la.com) in the region/country stated only.
  6. Any unredeemed voucher after the redemption period is invalid and cannot be renewed.
  7. The promo code must be applied during check out.
  8. Should there be any excess amount after the deduction of voucher, customer may either pay with Shangri-La Circle Points, or credit card.
  9. This voucher can be redeemed once only; it cannot be reproduced, copied, or sold.
  10. This voucher cannot be used in conjunction with any other discount, promotion, privilege, or voucher.
  11. This voucher is non-replaceable, non-refundable, and not exchangeable for cash in part or whole.
  12. Shangri-La Boutique reserves the right to amend or withdraw the terms and conditions or terminate this offer without prior notice. In case of dispute, Shangri-La Boutique’s decision shall remain final.
  13. Shangri-La Boutique general Terms & Conditions apply, please visit https://boutique.shangri-la.com/terms.php for details.

C. 3X SLC Points Promotion

Promotion: Shangri-La Boutique 3X Shangri-La Circle Points Offer
Promotion Period: 00:00 (Hong Kong time) 1 May 2023 until 23:59 (Hong Kong time) 31 May 2023
Eligibility: Shangri-La Circle members
How to enjoy the promotion: shop from eligible categories (“Eligible Categories”) on Shangri-La Boutique (“SL Boutique”) during Promotion Period and earn 3X Shangri-La Circle Points (“SLC Points”) per 1 USD eligible spending.
Terms and Conditions:
  1. The Promotion is only applicable to the products from the eligible categories that is in a SL Boutique order paid within the Promotion Period with a credit card. If an order is paid completely with SLC Points, it will not be eligible for the Promotion. If an order is paid partially with a credit card and partially with SLC Points, only the part that is paid with a credit card could enjoy the Promotion.
  2. Eligible Categories are only available in participating regions (“Participating Regions”) which are regions with Shangri-La Hotels that are selling on SL Boutique and shall be in Hong Kong, Singapore, Kuala Lumpur, and Taipei. For the avoidance of doubt, the list of Participating Regions and Eligible Categories are listed below and may be amended at any time by SL Boutique at its absolute discretion.
    1. Hong Kong: “Best Value Wine Sets” + “Dragon Boat Festival” + (starting from 8 May 2023) “Events”
    2. Singapore: “Dining Ticket”
    3. Kuala Lumpur: “Taste | Large Cake” + “Taste | Pastries” + “Taste | Petite Cake Collection” + “Festive Dining” + “Dragon Boat Festival”
    4. Taipei: “Retail Delicacies”
  3. Points Earning
    1. The Offer, 3X SLC Points are made up by:
      1. 1 portion of Shangri-La Circle Base Point (“Base Points”), which is awarded to Shangri-La Circle (“SLC”) members when they spend on SL Boutique (Shangri-La Boutique Terms of Service apply), and,
      2. 2 portions of SL Boutique Bonus Points (“Bonus Point”) which are bonus SLC Points awarded to SLC members under this Promotion
    2. SLC members at Jade, Diamond or Polaris status will earn bonus SLC points (“Tier Bonus Points”) as illustrated below:
      1. Gold members will not receive any Tier Bonus Points
      2. Jade members will receive an extra 25% of their eligible Base Point as Tier Bonus Points
      3. Diamond and Polaris members will receive an extra 50% of their eligible Base Point as Tier Bonus Points
    3. For illustration, award of SLC Points per 1 (one) US Dollar spending under this Promotion is as follows:
      1. Gold member: 1 Base Point + 2 Bonus Points = 3 SLC Points in total
      2. Jade member: 1 Base Point + 0.25 Tier Bonus Point + 2 Bonus Points = 3.25 SLC Points in total
      3. Diamond and Polaris member: 1 Base Point + 0.5 Tier Bonus Point + 2 Bonus Points = 3.5 SLC Points in total
    4. SLC Points earned from an eligible transaction will be credited to SLC member’s account within four weeks from the completion of the order (i.e. date and time the purchased service is completed or supposed to end).
  4. Other Terms
    1. This Promotion cannot be used in conjunction with any other discount, promotions or special offers unless expressly provided otherwise.
    2. During Members Day 6X Points promotion, 6X Points promotion shall prevail and will not be stacked with this Promotion.
    3. SL Boutique makes no representation or warranty as to the accuracy or completeness of the information contained in any documents in relation to its Promotion including information contained in marketing collateral.
    4. To the extent permitted by law, SL Boutique reserves the right, in its sole and absolute discretion, to amend, modify or alter the terms of this Promotion or to terminate the Promotion at any time without notice.
    5. SL Boutique’s decision on all matters relating to the Promotion will be final and binding. No correspondence will be entertained.
    6. SLC members participate in this Promotion at their own risk and cost. Shangri-La and its affiliates shall not be responsible for any losses that may be suffered or incurred by SLC members arising out of or in connection with their participation in this Promotion.
    7. In the event of any conflict between these terms and conditions and the general SL Boutique terms and conditions, these terms and conditions will prevail.
    8. In the case of any discrepancy between the English and Chinese language versions of these Terms & Conditions, the English language version shall prevail.
    9. Shangri-La Boutique reserves the right to amend or withdraw the terms and conditions or terminate this offer without prior notice. In case of dispute, Shangri-La Boutique’s decision shall remain final.
    10. Shangri-La Boutique general Terms & Conditions apply, please visit https://boutique.shangri-la.com/terms.php for details.
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