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Shangri-La Boutique Promotions Terms & Conditions

A. General Terms & Conditions

  1. The general Shangri-La Boutique service terms and conditions (“General Terms”) apply to all promotional offers below, with the additional promotional terms and conditions below (“Promotional Terms”) (together, the “Terms & Conditions”), as updated from time to time by us in our discretion. For full General Terms, please visit https://boutique.shangri-la.com/terms.php.
  2. Customers are advised to read and understand the Terms and Conditions before participating in any of our campaigns and / or promotions.
  3. The Promotions Terms & Conditions is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of the Terms & Conditions, the English version shall prevail.
  4. For enquiries or assistance, please contact Shangri-La Boutique Customer Service.



B. Shangri-La Boutique Mid-Autumn Festival Mastercard 2X Points Promotion

General Terms

  1. The “Shangri-La Boutique Mid-Autumn Festival Mastercard 2X Points Promotion” (“Promotion”) is organized by Infinite Rainbow Limited (“Shangri-La”).
  2. The Promotion period is from 1st August 2025 00:00 (GMT+8) to 1st October 2025 23:39 (GMT+8), both dates inclusive (“Promotion Period”), unless otherwise communicated on the Shangri-La Boutique platform (“Platform”) or through any channel or by some other method selected at Shangri-La’s discretion. The Promotion is only applicable to qualifying purchases made through the Platform and within the Promotion Period.
  3. The Promotion offers members 2 times Shangri-La Circle Points (“2X SLC Points”) during the Promotion Period for members who use any Mastercard cards issued globally to make payments for Selected Festive Goodies at the following Shangri-La Boutique destinations and product categories:
      1. Hong Kong: “Mid-Autumn Festival”
      2. Singapore: “Shangri-La Mid-Autumn”, “JEN Mid-Autumn"
      3. Malaysia (Kuala Lumpur): “Mid-Autumn Festival 2025”
      4. Malaysia (Kota Kinabalu): “Mid-Autumn Delights 2025”
      5. Malaysia (Penang): "Mid-Autumn 2025"
      6. Taiwan (Taipei): “Over The Moon”
      7. Thailand (Bangkok): “Mid-Autumn Festival”
      8. Thailand (Chiang Mai): “Mid-Autumn Festival”
      9. Indonesia (Jakarta): “Mid-Autumn 2025”
      10. Indonesia (Surabaya): “Mid-Autumn Festival 2025”
  4. The Promotion is applicable to the part of the payment of a Platform order that is paid with a Mastercard card, a Mastercard card via Google Pay or Apple Pay (Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries.) If an order is paid completely with Shangri-La Circle points (“SLC Points”), it will not be eligible for the Promotion. If an order is paid partially with a Mastercard card and partially with SLC Points, only the part that is paid with a Mastercard card shall enjoy the Promotion.
  5. To be eligible for this Promotion, each participant must be a Shangri-La Circle member and sign into his or her account on the Platform before making payment.


Points Earning

  1. 2X SLC Points is equivalent to “1X SLC Base Point” (“Base Point”) plus “1X Mastercard Promotion Bonus Points” (“Promotion Points”).
  2. SLC Tier Bonus Points earning is still applicable but only to the Base Points and not the Promotion Points:
    1. Gold members are not entitled to any Tier Bonus Points.
    2. Jade members are entitled to an extra 25% Tier Bonus Points.
    3. Diamond members are entitled to an extra 50% Tier Bonus Points.
  3. Calculation of SLC Points earning per 1USD under this promotion is illustrated below:
    1. Gold member: 1 Base Point + 1 Promotion Points = 2 SLC Points in total
    2. Jade member: 1 Base Point + 0.25 Tier Bonus Point + 1 Promotion Points = 2.25 SLC Points in total
    3. Diamond or Polaris member: 1 Base Point + 0.5 Tier Bonus Point + 1 Promotion Points = 2.5 SLC Points in total
  4. SLC Points earned from a purchased eligible product will be credited to the member’s account approximately within four weeks from the date the item is successfully delivered to costumer’s designated destination, or self-picked-up from one of Shangri-La’s hotels.


Other Terms

  1. SLC Points, Promotion Points and SLC Tier Bonus Points are non-transferable and cannot be exchanged for cash or other products.
  2. Unless otherwise determined and stipulated by Shangri-La in any relevant terms and conditions, the Promotion cannot be used in conjunction with any staff discounts, special offers including but not limited to Gift Card (a “Gift Card” refers to any gift card or credit sold on the Platform and entitling the holder thereof to use the stated amount towards the payment for purchases on-premises at Shangri-La Group properties), coupon code or other bonus points campaign.
  3. Shangri-La reserves the right to cancel, terminate, modify, or suspend the Promotion, mechanics of the Promotion, or these terms from time to time without notice.
  4. Shangri-La’s decision on all matters relating to the Promotion will be final and binding. No correspondence will be entertained.
  5. Any collection, use and disclosure of participants’ personal data will be strictly in accordance with Shangri-La’s Privacy Policy (available at https://boutique.shangri-la.com/privacy.php).
  6. Shangri-La Circle’s terms and conditions (available at: https://www.shangri-la.com/en/corporate/shangrilacircle/terms-conditions/) shall also apply to this Promotion.
  7. In case of conflict or inconsistency between different language versions of these Terms & Conditions, the English version shall prevail.
  8. These terms and conditions shall be construed and governed in accordance with the laws of Hong Kong SAR.
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