Shangri-La Boutique Promotions Terms & Conditions

A. General Terms & Conditions

  1. The general Shangri-La Boutique service terms and conditions (“General Terms”) apply to all promotional offers below, with the additional promotional terms and conditions below (“Promotional Terms”) (together, the “Terms & Conditions”), as updated from time to time by us in our discretion. For full General Terms, please visit
  2. Customers are advised to read and understand the Terms and Conditions before participating in any of our campaigns and / or promotions.
  3. The Promotions Terms & Conditions is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of the Terms & Conditions, the English version shall prevail.
  4. For enquiries or assistance, please contact Shangri-La Boutique Customer Service.

B. Senior Citizen and Person with Disability Benefits

In accordance with Philippine law, senior citizens and persons with disabilities (PWDs) who are Filipino citizens are entitled to special privileges and discounts at Shangri-La Boutique.
These benefits include:
  • A minimum 20% discount on goods and services. Where the goods and services are on promotional discount which is more than 20%, the higher discount will be granted.
  • Exemption from value-added tax (VAT)
To avail of these discounts, senior citizens may present their senior citizen's ID or passport, or any other valid ID that shows their age and citizenship. PWDs may present their PWD ID to the hotel for verification and approval.
Upon successful verification by the hotel, the customer is entitled to the applicable discount. If payment has already been made, a refund will be processed accordingly.

C. 20% Off Member-Exclusive Promotion

Promotional period: From 1 November 2023 to 31 December 2023 (inclusive of both dates)
Region: Shangri-La Boutique Philippines (Manila)
Eligibility: Active Shangri-La Circle members
How to enjoy the promotion: Input “SLC20OOFF” into the coupon code field on checkout page
  1. Promotion is only valid for Shangri-La Circle members making a purchase on Shangri-La Boutique Philippines (Manila) (url: excluding the category “Celebrate”.
  2. To enjoy the promotion, customers must log-in into their Shangri-La Circle account on Shangri-La Boutique and insert the coupon code on the checkout page.
  3. Any payment (or a portion of payment) made using Shangri-La Circle Points is not qualified for this promotion.
  4. Each member can enjoy the promotion only once in the region.
  5. This promotion is valid for all products and vouchers, except cash vouchers, dining tickets, wellness tickets and event tickets.
  6. This promotion may be subject to additional terms and conditions set out by the Retailers. Please check with the Retailers for details.
  7. This promotion cannot be used in conjunction with any other discount, promotions or coupon codes unless expressly provided otherwise.

D. Shangri-La Circle Food & Beverage Bonus Points Promotion

General Terms
  1. The “Shangri-La Circle Food & Beverage (“F&B”) Bonus Points” Promotion (“Promotion”) is organized by Shangri-La International Hotel Management Limited (“Shangri-La”).
  2. The Promotion period is from 1st November 2023 00:00 (GMT+8) to 1st January 2024 23:39 (GMT+8), both dates inclusive (“Promotion Period”), unless otherwise communicated on the Shangri-La Boutique platform (“SL Boutique”) or through any channel or by some other method selected at Shangri-La’s discretion. The Promotion is only applicable to events occurring within the Promotion Period with the purchase made within the same period.
  3. The Promotion offers customers 2 times Circle Points (“2X SLC Points”) during the stipulated period with terms and conditions applied. It is applicable only to purchases made at the following SL Boutique regions and sections:
    1. Hong Kong: Events (Excluding these events organized by Island Shangri-La: “Iconic Domaine Leroy Wine Dinner”, “Restaurant Petrus - Iconic Petrus Wine Dinner”, and “Screaming Eagle Wine Dinner”)
    2. Singapore: Dining Ticket
    3. Kuala Lumpur: Dining Ticket
    4. Manila: Celebrate
  4. The Promotion is applicable to the part of the payment of a SL Boutique order that is paid with payment methods other than Shangri-La Circle points (“SLC Points”). If an order is paid completely with points, it will not be eligible for the Promotion. If an order is paid partially with other payment methods and partially with SLC Points, only the part that is paid with other payment methods shall enjoy the Promotion.
  5. To be eligible for this Promotion, participants must be a Shangri-La Circle member and sign into SL Boutique before payment.

Points Earning
  1. 2X SLC Points is equivalent to “1X SLC Base Point” plus 1X Promotion Bonus Point.
  2. SLC Tier Bonus Points is still applicable but only to the Base Point and not the Bonus Points:
    1. Gold members are not entitled to any Tier Bonus Points.
    2. Jade members are entitled to extra 25% Tier Bonus Points.
    3. Diamond members are entitled to extra 50% Tier Bonus Points.
  3. Calculation of SLC Points earning per 1USD under this promotion is illustrated below:
    1. Gold member: 1 Base Point + 1Bonus Points = 2 SLC Points in total
    2. Jade member: 1 Base Point + 0.25 Tier Bonus Point + 1 Bonus Points = 2.25 SLC Points in total
    3. Diamond member: 1 Base Point + 0.5 Tier Bonus Point + 1 Bonus Points = 2.5 SLC Points in total
  4. SLC Points will be credited to member’s account within four weeks from the date and time the service is completed or supposed to end.
  5. During Members Day 6X Points promotion, 6X Points promotion shall prevail and will not be stacked with this Promotion.

Other Terms
  1. SLC Points and SLC Tier Bonus Points are non-transferable and cannot be exchanged for cash or other products.
  2. Unless otherwise determined and stipulated by Shangri-La in any relevant terms and conditions, the Promotion cannot be used in conjunction with any other promotions, discounts, or special offers including but not limited to gift card, coupon code, other Bonus Point Campaign (for example Members Day 6X Point offer).
  3. Shangri-La reserves the right to cancel, terminate, modify, or suspend the Promotion, mechanics of the Promotion, or these terms from time to time without notice.
  4. Shangri-La’s decision on all matters relating to the Promotion will be final and binding. No correspondence will be entertained.
  5. Any collection, use and disclosure of participants’ personal data will be strictly in accordance with Shangri-La’s Privacy Policy (available at
  6. Shangri-La Circle’s terms and conditions (available at: shall also apply to this Promotion
  7. In case of conflict or inconsistency between different language versions of these Terms & Conditions, the English version shall prevail.
  8. These terms and conditions shall be construed and governed in accordance with the laws of Hong Kong SAR.

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